Welcome to Charged Up E-bikes (“we”, “us”, or “our”). These Terms and Conditions govern the sale of e-bikes and related products (“Products”) through our store (online or physical). By purchasing from us, you agree to the following terms:
1. General
- These Terms apply to all purchases of e-bikes and accessories from Charged Up E-bikes.
- We may update these Terms at any time. The version in effect at the time of purchase will apply.
2. Orders and Payments
- Orders can be placed online or in-store.
- Full payment is required before the product is shipped or collected.
- We accept payment via Visa, Mastercard, bank transfer or cash.
- Prices include GST unless otherwise stated.
3. Delivery and Collection
- Delivery times are estimates only. We are not liable for delays outside our control
- Delivery fees may apply and will be disclosed at checkout.
- Risk and title pass to you upon delivery or collection.
4. Cancellations and Returns
- Once shipped, returns are only accepted if the product is faulty or not as described (see Section 5).
- Change-of-mind returns are not accepted unless required under Australian Consumer Law.
- All return shipping costs are your responsibility unless the product is faulty.
5. Warranty and Consumer Guarantees
- All e-bikes come with manufacturer’s warranty (specific warranty terms vary by product).
- Your purchase is also covered by the Australian Consumer Law, which guarantees that products are of acceptable quality and match the description provided.
- If your product is faulty, please contact us at warranty@chargedupebikes.com.au with proof of purchase and issue details.
6. Product Use and Liability
- You are responsible for using the e-bike safely and in accordance with local road laws and regulations.
- E-bikes must be maintained regularly. Warranty does not cover damage from misuse, neglect, or unauthorised modifications.
- To the fullest extent permitted by law, we are not liable for any injury, damage, or loss resulting from the use or misuse of any product.